Privacy Policy  Last updated: March 2026

Tools by Post Ltd. is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or contact us.

This policy applies to all visitors, customers and enquiries made through this website.

1. Who We Are Tools by Post Ltd. (trading name of Thorcraft Ltd.) Company number: 06204283 Registered address: Unit 4 Haywood Way, Ivyhouse Industrial Park, Hastings, East Sussex, TN35 4PL Email: info@toolsbypost.com Telephone: 01424 717453

We are the data controller responsible for your personal data.

2. What Personal Data We Collect We may collect and process the following personal information:

• Name
• Email address
• Telephone number
• Delivery and billing address
• Order and purchase history
• Business name (for trade account customers)
• Enquiry or message content
• IP address
• Device and browser information
• Website usage data

We do not knowingly collect special category data.

3. How We Collect Your Data We collect personal data in the following ways:

• When you place an order or register an account
• When you apply for a trade account
• When you submit a contact or enquiry form
• When you email or call us
• When you browse our website
• Through cookies and similar technologies

4. Why We Use Your Data and Our Lawful Basis Under UK GDPR, we must have a lawful basis for processing your data.

We do not use your data for automated decision making.

5. Cookies and Tracking Technologies Our website uses cookies.

Essential Cookies — Required for the website to function and cannot be disabled.

Non-Essential Cookies — These may include analytics or performance cookies. We do not place non-essential cookies until you actively consent. You can accept or reject non-essential cookies using our cookie banner and can change your preferences at any time. Continued use of the website without consent does not constitute acceptance.

6. Who We Share Your Data With We may share your data with:

• Website hosting and payment processing providers
• Delivery and courier partners
• IT and security providers
• Professional advisers where legally required

We do not sell your personal data. All third parties are required to process data securely and lawfully.

7. International Data Transfers We do not intentionally transfer personal data outside the UK. If this changes, we will ensure appropriate safeguards are in place.

8. Data Retention We retain personal data only for as long as necessary:

• Enquiry data: up to 24 months
• Order and customer records: up to 6 years
• Legal and accounting records: as required by law

Data is securely deleted when no longer required.

9. Data Security We use appropriate technical and organisational measures to protect your data, including secure hosting, access controls, and regular system monitoring. No system is completely secure, but we take reasonable steps to protect your information.

10. Your Data Protection Rights Under UK GDPR, you have the right to access your personal data, request correction of inaccurate data, request deletion of your data, object to or restrict processing, withdraw consent where applicable, request data portability, and lodge a complaint with the Information Commissioner's Office. To exercise your rights, contact us using the details above.

11. Children's Data Our website and services are not directed at children. We do not knowingly collect data from children under 16.

12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

13. Contact and Complaints Email: info@toolsbypost.com Telephone: 01424 717453

You also have the right to complain to the Information Commissioner's Office at www.ico.org.uk.

Tools by Post Ltd. | Company number 06204283